Terms of Service

These Terms govern the rights, obligations, responsibilities, and other necessary matters between ffgg (에프에프지지, hereinafter "Company") and users regarding the QA Note QA record platform service (hereinafter "Service") provided by the Company.

1. "Service" refers to the web-based QA annotation, issue tracking, screenshot capture, 세션 리플레이, and related features provided by the Company.
2. "User" refers to a person who uses the Service in accordance with these Terms.
3. "Organization" refers to a unit created by the user within the Service to manage projects and members.
4. "Content" refers to screenshots, annotations, issues, comments, and other materials uploaded or created by the user through the Service.

1. These Terms become effective when posted on the Service screen or communicated to users through other means.
2. The Company may amend these Terms to the extent permitted by applicable laws, and will provide at least 7 days' notice prior to any changes.
3. If a user does not agree to the amended Terms, they may discontinue use of the Service and withdraw their account.

1. The Company provides the following services:
   • Website QA annotation and issue tracking
   • Screenshot capture and annotation tools
   • 세션 리플레이
   • Chrome extension and embeddable widget
   • Integration with external services such as GitHub and Slack
   • AI-assisted issue drafting and analysis, report narrative drafting, and project code chat
2. The scope of service provision may vary depending on the plan (Solo, Pro, Flex).

1. The service agreement is formed when the user agrees to these Terms and completes registration.
2. The Company may reject registration in the following cases:
   • Using another person's information
   • Providing false information
   • Registering for fraudulent purposes

1. Paid terms apply only to organizations that consent at checkout, from the launch date announced in advance. During the initial Pilot, new payments, automatic renewals, paid seat additions, and AI credit purchases remain disabled. Existing Pilot or manually granted organizations are not charged retroactively or converted to paid subscriptions without consent.
2. Solo is free, Pro is an organization seat subscription, and Flex requires a separate quote and agreement. Pro prices include VAT: KRW 12,000 per seat monthly, or KRW 122,400 per seat paid annually in one charge (KRW 10,200 monthly equivalent, 15% below monthly billing). The server quote and consent record shown before payment govern the seat count, total, cycle, and terms.
3. At least one seat is required and the purchased count must cover active members and valid unaccepted invitations. Paid seat increases require an enabled feature and consent to the displayed remaining-period charge. Reductions take effect at the next billing date and cannot go below current members and invitations.
4. The paid period starts at payment approval and lasts one month or one year. Renewal uses the same date and time, clamped to the last day where necessary. The interface displays the next billing date in the user's time zone. Annual subscriptions renew at the annual total, not through monthly charges.
5. Automatic renewal requires consent, a valid registered payment method, and an enabled renewal feature. Initial payment and card registration may be separate steps. Incomplete registration or disabled renewal does not mean renewal is ready. Uncertain payment outcomes are checked without issuing an arbitrary new charge.
6. Users with organization billing authority can cancel in billing settings or through support@qanote.app. Standard cancellation stops the next renewal and retains access through the paid period. Immediate termination can be explicitly requested; cancellation and refund requests are separate. Failed schedule cancellation is not reported as completed.
7. Refunds requested within seven days after each payment return the full amount regardless of use, less any refunds already issued. After seven days, the refund is the actual payment multiplied by the remaining period divided by its full period, rounded down to KRW, less prior refunds. Calculation uses the recorded period boundaries and the request receipt time; support processing delays do not reduce the refund.
8. Annual refunds do not retroactively apply the monthly list price or impose discount recovery, penalties, or refund fees. Non-delivery, duplicate or incorrect billing, delivery inconsistent with the contract, and statutory withdrawal rights are handled under applicable law and the circumstances without being limited by this general formula.
9. Contact support with the organization, payment record, and request. Billing authority is verified. Full card numbers, CVCs, and passwords are never required by email. Refund or cancellation processing to the original method takes place within three business days of withdrawal receipt, with cancellation requests made without delay. Card statement posting times are explained separately; statutory payment and delay rights remain intact.
10. Refunds ending a subscription are coordinated with access termination and stopping renewal schedules, with the termination time and amount communicated. A partial billing correction may preserve the subscription. An unconfirmed provider cancellation is not shown as a completed refund.
11. After paid access ends, Solo limits apply. Excess projects, members, or storage may restrict new creation, invitations, or uploads; cancellation alone does not immediately erase all records. A 30-day retention-cleanup grace period applies after downgrade, followed by Solo retention rules, which may remove older issues and attachments. Download supported records or request assistance before termination or during the grace period.
12. Existing payment status, cancellation, and refund support remain available when new sales are closed. Stored cards do not authorize existing organizations to be charged under new pricing or renewal terms without consent. Existing contractual obligations are handled under the existing agreement and separate notice.
13. Unfavorable price or recurring-payment changes receive at least 30 days' notice and any necessary consent before the next payment. Without consent, renewal is stopped instead of charging the new price. Already paid periods are not repriced retroactively.
14. AI use, projects, storage, and retention follow plan quotas and fair-use rules. QA Note records QA issues and evidence for local developer agents to read via MCP. Local model subscriptions and external-service fees are not included in Pro. Assisted check findings require human review and approval.

1. Users must use the Service only for legitimate purposes.
2. Users must not upload content that infringes on the rights of others.
3. Users must not engage in activities that interfere with the stable operation of the Service.
4. Users must securely manage their account credentials.
5. Users must not mass-invoke AI features through automated bots or scripts, or abuse them for purposes other than QA work. Detailed terms are governed by the AI Fair Use Policy.

1. The Company may modify the Service after prior notice for service improvement purposes.
2. The Company may temporarily suspend the Service due to unavoidable circumstances such as natural disasters or system failures.

1. The Company is not responsible for service disruptions caused by circumstances attributable to the user.
2. The Company does not guarantee the accuracy of information obtained by users through the Service.
3. The Company bears no special obligation to compensate for free services.

1. Disputes regarding these Terms shall be resolved in accordance with the laws of the Republic of Korea.
2. The competent court for litigation related to Service use shall be the court having jurisdiction over the Company's location.

1. Users may request transfer of their data upon termination of the service agreement, including account deletion or organization contract termination.
2. The Company provides a 30-day data transfer and recovery grace period after contract termination or an account deletion request. Data destroyed after that period cannot be recovered.
3. The scope and format of exported data depend on supported export features, the user's access rights, and applicable law.
4. In the event of complete service discontinuation, the Company will provide at least 90 days' advance notice and allow sufficient time for users to transfer their data.

1. All intellectual property rights in the Service's software, design, logo, trademarks, and other elements belong to the Company.
2. Ownership of content (screenshots, annotations, issues, etc.) uploaded or created by users through the Service belongs to the users.
3. The Company uses user content solely for the purpose of providing the Service and does not use it for marketing or AI model training.
4. Users must not reverse engineer, decompile, disassemble, or extract source code from the Service.

1. The Company provides AI-assisted issue drafting and analysis, report narrative drafting, and user-requested project code chat.
2. For AI features, issue content, screenshots and annotations, required technical metadata, and code context selected by the user may be transmitted to the Anthropic or OpenAI API.
3. Data transmitted via the Anthropic and OpenAI APIs is not used for AI model training in accordance with each provider's policies.
4. The Company does not use user data for training its own AI models.
5. AI results are for reference only; accuracy is not guaranteed.
6. AI features can be disabled in project settings.
7. AI feature usage is subject to plan-specific limits and the AI Fair Use Policy. Technical safeguards (rate limiting) are applied per user and per organization to ensure service stability. AI features may be temporarily restricted if abnormal usage is detected.

1. The Chrome Extension is used solely for QA annotation and issue registration purposes.
2. Browser permissions requested by the Extension are used for the following purposes:
   • activeTab: Screenshot capture of the current tab
   • storage: Storing authentication information and user settings
   • contextMenus: Quick issue registration from the right-click menu
   • scripting: Overlaying annotation UI on the page

1. Legal business name: ffgg (에프에프지지)
2. Representative: Han Songwook
3. Business address: 26, World Cup buk-ro 6-gil, Mapo-gu, Seoul, Republic of Korea (Donggyo-dong 203-56)
4. Business registration number: 746-54-00870
5. Mail-order business registration: 2024-Seoul Mapo-2178
6. Privacy and service contact: privacy@qanote.app